The GSS Leadership and Management is a robust Programme which is designed for persons who
are desirous of developing the knowledge, skills and attitudes necessary to function effectively
and efficiently in a Leadership or Management role within the GSS environment. It supports the
strategic focus to move to higher value-added jobs in the sector.
The programme requires completion of 1,176 hours of in class training and on-the-job learning
over approximately a 9–12-month period.
At the end of the programme, graduates will receive the customized certificate in GSS
Leadership and Management and will be qualified to work as a manager. They will become
competent Leaders and Managers to guide the operations within their company, contributing to
the improved efficiency of operations and maximum productivity.
This course is designed to equip learners with the requisite knowledge, skills, and attitude to effectively operate within a Human Resource Management Environment. The course clarifies the context of the learner’s specific HR development programme and the opportunities it affords to prepare for a career in HR. It explores a range of roles and career paths available in HR and considers the wider performance requirements, including work management, creative problem-solving and teamwork, required of HR professionals.